Kylie McClain

Resumé

Concord, North Carolina, USA
kylie@somas.is
LinkedIn · GitHub

Work

Jul 2024 — Apr 2025: Support Services Associate, Appalachian State University Campus Store

Gained storefront customer experience and experience working in a retail setting, and engaging in customer service over the phone
Learned how to direct student co-workers and delegate tasks effectively
Worked with inventory management software like Oracle NetSuite

Aug 2018 — May 2024: Student IT Technician, Appalachian State Technology Support Services

Repairing computers: virus removal, data backup, hardware diagnostics, ticket management via Atlassian Jira
Primarily repaired student and faculty Windows laptops
Customer service: explaining repair steps taken to customers upon them picking up their computers in an understandable way

Feb 2018 — Jul 2018: Dishwasher, Cracker Barrel Old Country Store

May 2017 — Feb 2018: Hostess, Cracker Barrel Old Country Store

Certifications: CompTIA Linux+
Systems, software: NixOS, Ubuntu, Debian, Slackware, Windows, Linux from Scratch; Bash and POSIX shells (expert); Oracle NetSuite; FL Studio, Pro Tools (novice)
Skills: computer management, computer repair and data recovery, system maintenance and administration, advanced shell scripting, open source contributions; storefront retail, customer service, phone support

May 2022 — present: Contributor, Nixpkgs

I run NixOS on all my machines and enjoy learning about weird technology like Nix.

2014 — 2017, Developer, Exherbo Linux

Added support to system package management structure for new platforms such as musl libc, and ARMv7.
Gained experience doing technical writing, both for developer audiences and for more general audiences.

B.A.: Philosophy, with minor in Gender, Women’s and Sexuality Studies.
Capstone: “Beyond Plunderphonics: A prolegomena to any future revolutionary music.”
Class of 2024, Appalachian State University, Boone, NC

Aug 2021 — May 2024: Co-president, Appalachian State Philosophical Society
2018: Member, Linux@App