Resumé

Concord, North Carolina, USA
kylie@somas.is
LinkedIn · GitHub

Work

Jul 2024 — Apr 2025: Support Services Associate, Appalachian State University Campus Store
  • Gained storefront customer experience and experience working in a retail setting, and engaging in customer service over the phone

  • Learned how to direct student co-workers and delegate tasks effectively

  • Worked with inventory management software like Oracle NetSuite

Aug 2018 — May 2024: Student IT Technician, Appalachian State Technology Support Services
  • Repairing computers: virus removal, data backup, hardware diagnostics, ticket management via Atlassian Jira

  • Primarily repaired student and faculty Windows laptops

  • Customer service: explaining repair steps taken to customers upon them picking up their computers in an understandable way

Feb 2018 — Jul 2018: Dishwasher, Cracker Barrel Old Country Store

May 2017 — Feb 2018: Hostess, Cracker Barrel Old Country Store

Skills

Certifications

CompTIA Linux+

Systems, software

NixOS, Ubuntu, Debian, Slackware, Windows, Linux from Scratch; Bash and POSIX shells (expert); Oracle NetSuite; FL Studio, Pro Tools (novice)

Skills

computer management, computer repair and data recovery, system maintenance and administration, advanced shell scripting, open source contributions; storefront retail, customer service, phone support

Volunteer service

May 2022 — present: Contributor, Nixpkgs
  • I run NixOS on all my machines and enjoy learning about weird technology like Nix.

2014 — 2017, Developer, Exherbo Linux

Education

B.A.

Philosophy, with minor in Gender, Women’s and Sexuality Studies.
Capstone: “Beyond Plunderphonics: A prolegomena to any future revolutionary music.”
Class of 2024, Appalachian State University, Boone, NC

Academic memberships

Aug 2021 — May 2024: Co-president, Appalachian State Philosophical Society
2018: Member, Linux@App

Language competencies

  • English (native)

  • Spanish (reading)